Is The invoice attached to the shipment?
The invoice is never attached to the package, but can be downloaded in the section My Orders at any time and as often as desired. It will be in PDF format and will be loaded online on the next working day of your purchase. The document which you'll immediatly find loaded the receipt of payment, which is not valid for tax purposes.
Where can I find my invoice?
The invoice can be downloaded in the section My Orders at any time and as often as desired. It will be in PDF format and will be loaded online on the next working day of your purchase. The document which you'll find immediately loaded is the receipt of payment, which is not valid for tax purposes.
May I request an invoice?
Absolutely yes, just fill in the fields related to your Company Name and VAT number.
What are the delivery times?
In Italy from 24 to 72 hours, depending on the destination; in Europe are between 3 and 5 working days.
Can I pay cash?
Unfortunately no, we do not foresee the possibility of paying to the courier. You can pay with all cards Debit, Credit, Prepaid, you can pay using your PayPal account, and also by bank transfer. The circuit we use for Credit Cards is safe and is managed directly by X-Pay CartaSi.
If the bottle is corked can I replace it?
Absolutely yes, just inform us, also by e-mail, and send it back to us at least ¾ full and corked with its original cap. We will be happy to send you back a new bottle.
If the shipment arrives broken?
All our shipments are insured! What you have to do is to REFUSE the shipment indicating PARCEL DAMAGED. We will resend the order again.
If it seem just a bit ruined but there are no obvious leakage, RETIRING WITH RESERVE indicating PARCEL RUINED, then contact us by sending photos of the package, we will resend the goods may be broken in the shipment.
Is the shipment always insured?
Yes of course! We also use the packaging approved by the courier for express shipping. However, if you wish to receive the original boxes, the insurance will lapse.
If the bottles I want to buy are not available I can I book them?
Absolutely yes. It may happen that in our stock are not available all the bottles you need, please send us an email to firstname.lastname@example.org we'll inform you about the product replenishment times.
Availability I see online are real?
Absolutely yes. We like to indicate how many bottles are actually in stock.
How the Tax Refound works?
We do not carry non-EU shipments, but we will prepare all the necessary papers for your carrier to pass the Customs and demand the return of the 'VAT. In case you do not have a carrier, please contact us we will check for you and we will send you an offer for the shipment.